Refund policy

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 14 days of receiving your order.

 

Return Eligibility

To qualify for a return:

• Items must be returned within 14 days of delivery.

• Items must be unused and in their original condition.

• All original packaging, labels, and accessories must be included.

Non-Returnable Items

The following items are not eligible for return or refund:

• Sale or clearance items

• Bundles, sets, or promotional packages

• Gift cards

Return Process

To initiate a return, please send a request via our website. Once your return request is approved, return instructions will be provided.

Refunds

After we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a reasonable timeframe.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. 

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us on our website or via email on bestlunchfriends@outlook.com within 48 hours of delivery with photos of the issue so we can resolve it promptly.